Communications
Posted in "Communications"
Team Huddle
Communications

Trends for Training Investment

2 Apr, 2018

Training is typically one of the greatest investments for any organization. Certainly, there’s the cost for the classes – but there is also the time investment and the opportunity cost of things that could be done while your team is learning. It’s hard to be certain that you’re making the right decisions in your choice. In an industry like home medical equipment, it can be hard to get qualified data from your peers on their education budgets as well.

When performing market research recently, we found this study from the Brandon Hall Group regarding recent trends in and thought we’d break down its observations how they apply to HME providers.

Key Findings from the BHG Study:
  • Custom eLearning is the most expensive learning experience to develop, and video learning is the least expensive of those analyzed. eLearning is utilized 28% more often by team members.
  • 58% of organizations spend more than $1,000 per learner on training for senior leadership annually – compared to just 39% for high-potentials and 32% for mid-level management.
  • The classroom is still king — it’s chosen 22% more than any other modality.
  • Coaching/ mentoring is seen as more effective for the third consecutive year, although its use is 37% less.

These five other thoughts are important when contemplating what you invest in improving your business through its people.

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Leader Walking Into Meeting
Communications

Play Calling in Healthcare

19 Mar, 2018

Leading a successful healthcare business and calling plays for a sports team are quite parallel in more than just a couple ways. If you’re the coach of any team, the way you organize your communication and direction are probably related to your wins – and losses.

Just like a team showing up for practice, employees show up understanding why they are in the office that day. Often the right mix of encouragement and accountability will bring the best out of them.

When drawing a comparison between sports and business, we have all heard cliché analogies for having the ‘Hail Mary’ sales plan or a manager that feels a project is ‘in her wheelhouse.’ This blog focuses a little more an existential comparison – specifically on the way that you call plays in your business and the players on your team that you choose to run them.

There a few things to consider when choosing the type of coach you want to be:

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Android Apps and Desk
Communications

4 Easy Apps for Micro-Efficiencies

17 Mar, 2018

Micro-efficiencies are tools or small process improvements that solve time-stealing problems.

We sort of made that word up.  After all, the word efficiency already exists – so why would we need a subclassification? It’s not very often that a made-up word would make it into the list of Lab Tactical’s digital vocabulary, closely governed by both Grammarly and our CEO!

Yet somehow we slipped this one through for the blog post and here’s why we think you should add more Micro-efficiencies to your life…

Using smart devices is where you’ll likely find the most opportunity to deploy micro-efficiencies, starting with your smartphone. Now, there are a ton of examples of how your smartphone can make your life easier. It’s choosing the right apps or software are most helpful that can be a challenge.

Graph from Smart Insights Study

This line graph is a look at mobile phone transition over the past 10 years. The yellow circle highlights the time near the beginning of 2014 when the use of devices overtook desktop computers.

It’s likely you’re using your device for your job role in your company, even if they don’t reimburse you for it! More business is done through smartphones than ever before.

This means that often we’re expected to be just a little more attentive, a few more hours a day. Being responsive is a great way to build relationships and manage multi-tasking. It can also take a bite out of your downtime, which is just as important.

If you are fine with a notebook and phone calls to your team, these suggestions might not be for you. But if you’re anything like us, you’re curious about a few solutions that can be implemented with a bit of diligence and setup, read on. Read More

Communications

10 Questions To Ask Yourself About Patient Outreach

5 Sep, 2017

The key to successful patient outreach campaign is to really understand your audience. Take the time to do some research, put a roadmap together, and plan how to execute this campaign to gain the best possible results. We’ve put a list of questions together to help get you started on piecing that plan together. Below you will find a list of 10 questions that you and/or your team should ask yourself to get the planning process started.

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salesperson tells team about new products
Communications

Engaging Vendors for Products

27 Jan, 2017

Switching from one software platform to other is something companies should never take lightly.  In today’s landscape, you can pick from the host of options: HDMS, Brightree, TIMS and the Mediware suite of software are all vetted options in our space.

We think that evaluating a change requires a systematic approach, including the 4 steps below.

From a high level, implementing new billing software additional capital from the company and additional resources from your current staff. Place emphasis on the latter of those two examples: your staff.  

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Communications

Patient Delivery and Setup

25 Jan, 2017

There is one thing every HME provider has in common: the delivery and/or set-up of medical equipment. While the products and services may vary from provider to provider, there are certainly some best practices that come with this type of patient interaction no matter the product or service line.

Bringing medical equipment into a person’s home and integrating it into daily life can be a challenge. When incorporating a new piece of equipment into their world, most patients want to understand a few fundamental things about their continuum of care. We recommend cracking the communication code with patients by focusing on three key areas to guide patient expectations:

Lifestyle Expectations

Whether it’s an elderly person looking to maintain independence, a dad who needs to control his sleep apnea, or a complex rehab patient who is adjusting to a whole new way of life, in many cases, your patient is coming to you because something significant has changed. Focus communication efforts on guiding your patient through the process so they have a good idea of what might be coming next in their healthcare journey.

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Communications

Marketing to HME Payers

30 Aug, 2016

5 tips to build a value-based relationship game plan

The shift to an outcomes-based model of business you have been reading about for years is real and is finally occurring. We have watched it at the state level in places such as Texas and Tennessee with service-level contracts for specific regions. We also see it at the payer level with programs such as Aim Specialty Health, which focuses more on usage and proving efficacy.

Conversations with payers frequently include discussions about outcomes, yet the term “outcome” by itself is generic and might not mean much if you have not been specifically affected in your organization—or perhaps it means everything because you have been affected. In either case, your approach, preparation and continued engagement with payers are what continue to add meaning to the term “outcomes.” Stated more simply: an outcomes-based model requires having a value-based relationship with your payer.

Preparing yourself for value-based relationships with your payers is something that every company can do, regardless of size or service area. So, what does this mean to you and what can you do about it? Following are five tips to jump-start your payer relationship game plan.

Click here to read the rest of our detailed article published by Home Care Magazine.

Communications

Getting Your Cell Phone Back

13 Aug, 2016

Remember how excited you were when you got your first phone?

Perhaps it was in a bag, barely fit in your pocket, or maybe you were an avid Snake player. For nearly all of us, it was an exciting moment. Technology at our fingertips!

Most of our phones have transformed to universal communication devices, in fact, this very article was crafted on an mobile note-taking app. And, frankly, the Lab Tactical team won’t even consider a new software unless it offers an app to be loaded onto our androids or iPhones.

Undoubtedly, these added features steal valuable face time and attention to those around us. Notice your phone is controlling more time than you’re comfortable with? Consider these tips:

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Communications

Ending Meetings

9 Aug, 2016

Company culture… that’s just all that fluffy feel-good stuff that people like to talk about at conferences, right?

Actually, not so much. Often it ends of being the little things that make or break the productivity and efficiency in an office. In fact, even the way you end meetings in your company says more about your company culture than you think.

Here are 4 tips for improving your company culture by having better meetings:

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Communications

Learning From Failure

29 Jun, 2016

“Embrace Failure”

“Be Steadfast”

“Failure is a byproduct of Success”

You know all the clichés… but do you really gain a return from your failures?

If you follow Lab Tactical online, it’s no secret that we have a distinct fondness for Harvard Business Review. Our leadership and growth conversations are often inspired from the stories contained within its pages. The May 2016 issue focuses on failure and how one learns from it as a professional to lead their teams after challenges exist.

We took the points outlined by Julian Birkinshaw and Martine Haas of HBR.org and narrowed the focus to 3 relevant scenarios in our industry:

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